Who needs a full staff licence?
A full staff licence is intended for anyone who regularly creates, changes or manages information in Colossus. This commonly includes membership administrators, event managers, finance users, communications teams, learning administrators and system managers.
Do members, applicants or learners need paid licences?
No. Member portal users, prospective members, applicants, event attendees, learners, jobseekers and other external users do not count as paid staff licences.
Can we add more staff licences later?
Yes. Additional full and contributor licences can be added as your team grows. Reductions to a committed licence quantity normally take effect at the next contract renewal.
Can licences be reassigned when staff change?
Yes. A named licence can be reassigned when someone leaves or changes role. Individual accounts should not be shared because named access provides better security, permissions and audit history.
What counts towards the active-member limit?
The published plan limit applies to active members. Historic, archived and lapsed-member records can remain in the platform without being treated as active members.
What is included in standard data migration?
Standard migration covers one principal data source, agreed field mapping, a test import and a final import of the agreed member and organisation data. Complex cleansing, conflicting databases, bespoke transformation and multiple legacy systems are scoped separately.
Are bespoke development and third-party services included?
The features listed within your selected plan are included. Bespoke development, specialist integrations, branded mobile applications, high-volume messaging, complex data work and external supplier licences are quoted separately where needed.
How does the 90-Day Fit Guarantee work?
Before implementation, we agree the critical workflows Colossus must deliver. If Colossus cannot deliver those documented critical workflows, qualifying customers may leave during the first 90 days after launch without future platform fees and receive an export of their data. Full terms are included in the agreement.
How does the free trial work?
The trial runs for 30 days from sign-up and needs no card details. You get your own Colossus system to set up membership types, import a sample of members and run the renewals, events and portal flows your team needs. Choose a plan before it ends to keep what you have set up; otherwise it simply expires.
Who is Colossus not right for?
Organisations that only need a contact list and a sign-up form, or that want a self-serve tool with no onboarding. Colossus is built for associations, professional bodies and charities with a membership team and renewals, events, CPD or payments to run, and every plan starts with onboarding and a migration plan.